Hotel Villa Mercedes Palenque

The property is beautiful, a series of buildings connected by lovely outdoor walkways, each with a few hotel rooms. Some rooms are quite a walk from the reception up an incline, but the staff helped us with our bags upon check in and check out. The outdoor spaces had beautiful plants, and we could hear howler monkeys at times and see interesting wildlife. The room was spotless and nicely equipped with a coffee maker, TV, good internet, effective a/c, a safe, and the bathroom had very nice soaps and shampoos. Staff were universally helpful, pleasant and welcoming. There was ample parking. The room was quiet, although we could hear housekeeping carts being moved outside in the morning. The main hotel pool was closed for repairs, but the second hotel pool was available for use. The location was ideal to visit the Palenque ruins, the town of Palenque and waterfalls and other attractions in the area.

Everything. It was beautifully landscaped , the rooms were situated for privacy, and the pool was absolutely stunning, especially with the lighting at night. It was definitely one of the most attractive resort-like places we’ve stayed at. It was immaculately clean. Top marks to the hard-working cleaners.

Good location - we were driving ourselves and found it easily, left at the roundabout onto the ruins road, then you'll see the sign on the left after a few k. They initially gave me a room with a door adjoining another room (which isnt a hotel room in my opinion, its a shared apartment) which meant you could hear everything next door. To be fair once I informed reception this wasn't acceptable they moved me straight away. The grounds are very well kept and although I didnt use the pool it looked good, plenty of people were in it, the pool bar was never open however. I saw a lone howler monkey in a tree at the edge of the grounds which was cool, no macaws though (

Setting and accomodations were excellent

Excellent facilities